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Privacy

Page Contents:

• NCAC Supports
• About NCAC
• Your Personal Information
• Collection of Information
• Use of Personal Information
• Disclosure of Your Personal Information
• Accessing Your Personal Information
• Website Privacy Statement
• Contact Us

NCAC supports:

• Fair and open information collection practices
• Processes and practices that ensure information collected about individuals and services is accurate, complete and current
• Limiting the use and accessibility of personal information

About NCAC

The National Childcare Accreditation Council (NCAC) is responsible for the implementation and administration of Child Care Quality Assurance (CCQA) systems for family day care schemes, long day care centres and outside school hours care services throughout Australia.

NCAC is committed to ensuring that the information held by NCAC regarding child care services*, Validators** and Moderators*** participating in the CCQA systems is held securely and that confidentiality is maintained.

NCAC follows the Information Privacy Principles of the Privacy Act 1988. NCAC is committed to ensuring that all actions undertaken by NCAC comply with the Information Privacy Principles and acknowledges the importance of keeping the personal details of services and individuals confidential and secure.

The Information Privacy Principles may be viewed at the Privacy Commissioner's website (www.privacy.gov.au)

*Including staff/management of family day care schemes, long day care centres and outside school hours care services.

**Validators are seconded by NCAC to complete Validation Visits (Step 3).

***Moderators are seconded by NCAC to complete Moderation Sessions (Step 4).

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Your personal information

The personal information held by NCAC may include the following details for child care service providers, Validators and Moderators:

• Name, addresses, telephone numbers (home/work/mobile)
• Information relating to a service's business/legal entity
• Qualifications, recognised training and/or position of staff in a service
• Billing information

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Collection of Information

NCAC collects information:

• Directly from you, when you provide information about your service or yourself through the post, or by facsimile
• In the case of Validators and Moderators, personal information may be gained from application forms or referees
• From third parties such as the Australian Government Department of Family and Community Services or State/Territory Licensing Authorities
• From members of the community
• From other publicly available sources of information

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Use of Personal Information

NCAC may use your personal information to:

• Administer and manage your service's progress through the CCQA systems
• Inform you of relevant details regarding your service's participation in the CCQA systems
• Effectively inform and prepare you when undertaking your role as Validator or Moderator
• Maintain and develop the administration of the CCQA systems, and research ways in which we can improve
• Support services, Validators and Moderators participating in the CCQA systems by sending publications and information as requested

We may also use personal information (following the removal of all sensitive information that may identify individuals or services) for research and internal administrative purposes.

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Disclosure of Your Personal Information

NCAC may disclose your personal information to:

• The Australian Government Department of Family and Community Services and relevant State/Territory Licensing Authorities
• Service representatives (eg details regarding the service's progress can be provided to authorised service representatives or legal advisers)
• NCAC's professional advisers, including our accountants, auditors and lawyers (eg financial details for Validators and Moderators)
• Validators (eg the service contact details, staff names and service representative details are provided to Validators undertaking the Validation Visit)
• Families looking for care (eg the service location address and telephone number is maintained on a public database of child care services)

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Can you access your personal information?

All services and individuals registered with NCAC have the right to receive details about the personal information held by NCAC about themselves and their service, subject to some exceptions allowed by law. If you would like to do so, please contact NCAC's Privacy Officer.

For security reasons, all requests from services must be put in writing, on service letterhead and signed by an authorised service representative. There may be a reasonable fee for accessing details of your personal information.

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Website Privacy Statement

NCAC has a firm commitment to respecting the privacy of the users of this website.

The website is operated in accordance with the Guidelines for Federal and ACT Government World Wide Web Sites issued by the Australian Privacy Commissioner. This statement discloses NCAC's information gathering practices for this site

Site Visit Data

• No attempt will be made to identify users of this site or their browsing activities except in the unlikely event of an investigation of abuse or a security incident. If such an event occurs, law enforcement agencies may exercise a warrant to inspect the Internet Service Provider's logs
• NCAC is not responsible for the content and the privacy practices of websites linked to and from this site
• Information about search terms is not collected when using "Search for Quality Child Care throughout Australia" on this website

Collection of Personal Information

• The staff who operate the NCAC website are subject to the Commonwealth Privacy Act 1988 which provides protocols for handling personal information. More information about the Privacy Act can be obtained from www.privacy.gov.au
• Your e-mail address will only be recorded if you choose to send us an e-mail through qualitycare@ncac.gov.au, pcf@ncac.gov.au or careers@ncac.gov.au. It will only be used for the purpose of responding to your query and will not be added to a mailing list or disclosed to a third party without your consent.
• Please note that when you send NCAC an e-mail the content of your message may not be secure as it is transferred across the Internet. If your message contains sensitive material and requires confidentiality we suggest you contact NCAC by telephone, facsimile or post. For this reason NCAC requires that complaints be forwarded by post.

If you have any questions about this website privacy statement or the practices of this site, please contact NCAC.

For permission to use material contact: qualitycare@ncac.gov.au

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Contact Us

If you have any questions, would like a copy of NCAC's Privacy Policy or would like to request details of personal information held by NCAC please contact NCAC. The NCAC Office is open Monday to Friday, 8.30am - 5.00pm ( NSW time).